Refund & Return Policy
Thank you for shopping with MyFlowerJewelry.
We value customer satisfaction and strive to provide high-quality jewelry, accessories, and kids products. Please review our Refund & Return Policy carefully before making a purchase.
Website: https://www.myflowerjewelry.com/
Email: hi@myflowerjewelry.com
By placing an order, you agree to the terms below.
1. Return Eligibility
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must be:
- Unused
- Unworn
- In original condition
- In original packaging
- Free from damage caused by misuse
Proof of purchase or order confirmation may be required.
2. Non-Returnable Items
For hygiene, customization, and product integrity reasons, the following items are non-returnable and non-refundable unless defective or incorrect:
Earrings
Due to hygiene and safety concerns, earrings cannot be returned once opened or worn.
Personalized or Customized Jewelry
Customized, engraved, or made-to-order products are non-refundable.
Clearance / Sale Items
Items marked as Final Sale or discounted clearance products are not eligible for return.
Gift Cards
Gift cards are non-refundable.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- The wrong product
Please contact us within 7 days of delivery at:
Please include:
- Order number
- Photos of the item
- Photos of packaging
- Description of the issue
We will review the case and may offer:
- Replacement
- Store credit
- Partial refund
- Full refund (where applicable)
4. Return Process
To request a return:
Step 1: Contact Us
Email us at:
Include:
- Order number
- Reason for return
- Photos if applicable
Step 2: Return Authorization
Please wait for return approval before shipping items back.
Unauthorized returns may not be accepted.
Step 3: Return Shipment
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product is defective
We recommend using a trackable shipping method.
5. Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection.
If approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for refunds to appear, depending on your bank or payment provider.
Original shipping fees are generally non-refundable, unless the issue was caused by our error.
6. Order Cancellation
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
Customized or personalized items cannot be canceled once production begins.
7. Late or Missing Refunds
If you have not received a refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing time may vary)
If you still have not received your refund, please contact:
8. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
For exchange requests, contact:
9. Color & Appearance Disclaimer
Please note that slight differences in:
- Color
- Texture
- Size
- Finish
may occur due to:
- Screen display settings
- Lighting
- Handmade craftsmanship
- Material characteristics
Such minor differences are not considered defects.
10. Lost or Stolen Packages
MyFlowerJewelry is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your package appears lost in transit, please contact us and we will assist in opening a shipping investigation where possible.
11. Fraud Prevention
To prevent fraudulent activity, we reserve the right to:
- Refuse suspicious refund requests
- Request additional verification
- Limit excessive return behavior
12. Contact Information
For questions regarding returns or refunds, please contact us:
MyFlowerJewelry
Website: https://www.myflowerjewelry.com/
Email: hi@myflowerjewelry.com